FAQ

Deliveries

For all Australia wide standard deliveries, we use Australia Post. Please allow 3-7 days for delivery before contacting us. A signature may be required upon receipt. If you are not around to take delivery of your parcel, Australia Post will leave a note with further instructions. Delivery time for PRE ORDER items will be listed underneath the item selected.

INTERNATIONAL DELIVERIES  

We post worldwide by Australia Post Standard International Post or Express International Post. Delivery within the Australia generally takes 5-10 working days. For rest of the world, please expect your delivery within 7-15 working days 

Returns

Our return policy lasts 7 days. If 7 days have gone by since the delivery of your purchase, unfortunately we cannot offer you a refund or exchange.

 

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

 

 

Several types of goods are exempt from being returned. At this time, we do not offer returns on swimwear.

 

 

 

To complete your return, Please email naz_brave@hotmail.com as well as send a message on messenger to alert that you have sent an email and we will direct you on where to post item, once received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

 

If you are approved, then your refund will be processed within 28 working days.

 

Late or missing refunds 

 

 

If you haven’t received a refund yet, first check your bank account or PayPal account again.

 

Next contact your bank. There is often some processing time before a refund is posted.

 

If you’ve done all of this and you still have not received your refund yet, please contact us at naz_brave@hotmail.com

 

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

 

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

 

Only regular priced items may be refunded, sale items are final.NO RETURNS on items from our clearance section.

Terms & Conditions:

 

Access to and use of this Website and the products and services available through this Website (collectively, the "Services") are subject to the following terms, conditions, and notices (the "Terms of Service"). By using the Services, you are agreeing to all the Terms of Service, as may be updated by us from time to time. You should check this page regularly to take notice of any changes we may have made to the Terms of Service. We reserve the right to withdraw or amend the Services without notice.

 

 

By placing an order, you are offering to purchase a product on and subject to the following terms and conditions. All orders are subject to availability and confirmation of the order price. Dispatch times may vary according to availability and any guarantees or representations made as to delivery times are subject to any delays resulting from postal delays or public holidays for which we will not be responsible.

 

Whilst we try and ensure that all details, descriptions, and prices which appear on this Website are accurate, errors may occur. If we discover an error in the price of any goods which you have ordered we will inform you of this as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it. If we are unable to contact you, we will treat the order as cancelled.

 

 

Disclaimer of Liability

 

1.The material displayed on this Website is provided without any guarantees, conditions, or warranties as to its accuracy.

 

2.Complaints - We operate a complaint handling procedure which we will use to try to resolve disputes when they first arise: Please let us know if you have any complaints or comments. However, if you breach these conditions you will be fully responsible, and we may take actions against you.

 

 

 

 

TRADEMARKS

 

All brand, product, service, and process names appearing on this Web site are trademarks of their respective holders. Reference to or use of a product, service, or process does not imply recommendation, approval, affiliation, or sponsorship of that product, service, or process by Brave New Girl. Nothing contained herein shall be construed as conferring by implication, estoppel, or otherwise any license or right under any patent, copyright, trademark, or other intellectual property right of Brave New Girl or any third party, except as expressly granted herein.

 

 

TERMS OF USE

 

This site may contain other proprietary notices and copyright information, the terms of which must be observed and followed. Information on this site may contain technical inaccuracies or typographical errors. Information, including product pricing and availability, may be changed, or updated without notice. Brave New Girl and its subsidiaries reserve the right to refuse service, terminate accounts, and/or cancel orders in its discretion, including, without limitation, if The Brave New Girl believes that customer conduct violates applicable law or is harmful to the interests of Brave New Girl and its subsidiaries.